Terms & Conditions
Pricing
The pricing, quantity of goods, and time of delivery mentioned in the articles are not binding on the Seller, but the Seller will make all efforts to fulfill the stated estimates.
Price Matching:
We will compare the total price of an item and once the total price is calculated, we will beat the lowest valid competitor’s total price by five percent. We will need documentation of a lower price in order to exercise our Price Match Guarantee. The quotation must address all costs, including shipping, handling, sales tax, and additional fees.
Please call us at (336) 669-2460 for any price matching requests.
The following conditions apply to all Price Match Requests:
The price to be matched must be posted on the website of a manufacturer-authorized US dealer. We cannot match prices offered by Wholesalers, non-US Retailers or Retailers operating from outside of the 48 contiguous United States of America.
- Price matches must be explicitly requested at the time of purchase. We are unable to honor price match requests placed after the transaction has been processed.
- Parts or Accessories do not qualify for this program and cannot be price matched.
- A competitor’s price due to a “first-time customer” type discount does not qualify for this program and cannot be price matched.
- Prices can only be matched for identical items from the same market (Same model number/sku/condition/production revision/etc)
- The Items being matched must be in stock at the Authorized US Retailer with the lower price when the price match is requested.
- Additional charges may apply to orders where price matches have been made and the competing website charges shipping or sales tax.
- Tabor Espresso reserves the right to decline a price match at our discretion.
Trade-Ins
Payment
For customers with terms, all invoices of the Seller shall be paid by the Client within fifteen (15) days of the date of invoice unless otherwise agreed in writing by the Seller. In the event of late payment, the Seller may charge interest on the amount outstanding before and after judgment. Alternatively, for invoices unpaid 30 days after the due date, the Seller may impose a surcharge equal to 2.5% of the outstanding amount.
If any amount of the invoice is disputed by the Client, the Client shall inform the Seller of the grounds for such dispute immediately upon delivery of the goods and shall pay to the Seller the value of the invoice less the disputed amount in accordance with these payment terms.
Where the Seller requires payment of a deposit, the Client acknowledges that the deposit is not returnable.
All fees are exclusive of taxes which will be added to invoices where appropriate. Resellers will be required to provide proof of exemption status to be exempted from applicable taxes. Out of state customers are responsible for all sales/use taxes due in their respective state.
The Seller reserves the right to increase a quoted fee in the event that the client requests a variation to the work agreed.
Delivery
Tabor Espresso Van Delivery:
Minimums: For deliveries within 30 miles of Greensboro, the minimum is $150. For deliveries outside 30 miles of Greensboro, we request that orders be $350. For orders that are still large, but aren’t quite to the minimum, there is a $10 delivery fee.
Order Deadline: Orders are to be received in house by no later than 10am the day before your delivery (e.g. if your delivery day falls on a Wednesday, your order will be due by 10am on Tuesday).
Delivery Radius: We will deliver, install, and train for any espresso machine/equipment purchase (if so requested) that is less than 200 miles away from our headquarters in Greensboro, North Carolina.
Online USPS, FedEx, or LTL Shipping Orders
Minimums: None
Order Deadline: All in-stock online orders received before 3:30pm will ship out the same day. Orders received after 3:30pm are not guaranteed to be shipped out on the same day and will likely be shipped the following business day.
Please allow an extra 1-2 days for all freight shipping orders.
In the event that we run out of stock of an item that is ordered, we will contact you by either phone/email to inform you of the prospective shipment date.
In House Order Pickup:
Minimums: None
Order Deadline: Minimum of two business hours before requested pickup time.
Return & Refund Policy
Return Process:
1. Return Window: You have 30 days from the date of purchase to return an item. Returns made beyond this window will not be accepted.
2. Product Condition: Items must be returned in their original, unopened, and unused condition, with all accessories and packaging intact.
3. Reason for Return: Please include a brief explanation of the reason for the return so we can continue to improve our products and service.
4. Return Authorization: Contact our customer service team at [email protected] or call us at (336) 669-2460 to initiate the return process and obtain a Return Merchandise Authorization (RMA) number.
Refund Process:
1. Refund Approval: Once the return is received and inspected, we will send you an email notification about the status of your refund.
2. Refund Amount: If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.
3. Shipping Costs: Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Exceptions:
1. Sale Items: Unfortunately, sale items cannot be returned or refunded. All sales of these items are final.
2. Perishable Goods: Items such as coffee beans are exempt from being returned due to their perishable nature.
3. Gift Cards: Gift cards are non-refundable.
Customer Requirements:
1. Proof of Purchase: Please include a copy of the receipt or proof of purchase with your return.
2. Contact Information: Include your full name, address, email, and phone number so we can process your return efficiently.
Non-Returnable Items:
If for any reason you have purchased a product that is labeled as non-returnable or final sale on our website, please be aware that we will not be able to offer a refund or exchange on that item.
Contact Us:
If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us at [email protected] or call us at (336) 669-2460. Our customer service team is available to assist you Monday – Friday, 8:30 AM – 5:30 PM (EST).
Your satisfaction is our top priority, and we strive to make your shopping experience with Tabor Espresso enjoyable.
